Reference

Legal terms for your 4dlover account

4dlover sets out the Legal rules behind account access, wallet checks and policy requests for Indonesian customers.

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4dlover Legal terms for your 4dlover account
LEGAL HELP ROUTE

Reach us about a policy question

A clear contact route matters when a Legal clause affects your account or wallet status.

Account help Use the account help path for questions about Legal wording, phone verification, access status or a request to correct account details. We use the account record to identify the relevant policy area, while you should avoid sending passwords, one-time codes or complete wallet credentials in your message.
Wallet status If a Legal question appears during a DANA, OVO, GoPay or QRIS status check, include the displayed reference and transaction date. For bank transfer or virtual account questions, naming BCA, BRI, Mandiri or BNI helps us route the request without guessing which payment record you mean.
Access request For an access, correction or deletion request, state exactly what you want changed and use the phone number attached to your account. We may ask for an account step or verification detail before acting, because a Legal request must be connected to the correct person and account.
DATA AND ACCESS

How we handle Legal requests

Legal work is practical: we identify the account, check the policy clause involved, and record the action taken.

Account data

We use account details such as your phone number and verification status to manage access and connect a Legal request to the right record. When you ask for a correction, describe the specific field and provide the account contact route so we can compare the request with the existing entry.

Cookies

Cookies may help keep your browser session connected to the account area and remember technical preferences. Our Legal wording explains their role and your available choices. Clearing cookies can sign you out or remove saved settings, but it does not erase account records or complete a pending policy request.

Phone verification

Phone verification comes before account access so we can connect the person entering the account with the registered contact detail. Never share a one-time code with another person. If the number is wrong, use the account help route and ask for a correction before trying another device.

Account security

We treat password, one-time code and wallet credentials as private account details. If you suspect someone accessed your account, stop using the affected session, change the relevant credential where available, and contact account help with the time and device path you noticed.

Record retention

Some records may remain after a request because they support account history, payment reconciliation or a policy duty. A deletion request does not automatically remove every record. We explain which data can be changed, which must remain, and the reason connected to the applicable Legal terms.

Policy changes

When a Legal clause changes, we present the updated wording through the relevant account or policy path. Check the date and subject of the change before continuing. If the wording affects DANA, QRIS, account access or data choices, contact us with the clause name and your question.

Answers about 4dlover Legal

These Legal answers address the searches we expect before an Indonesian customer opens an account or asks us to act on account data. They cover eligibility, verification, payment records, cookies, retention and contact steps. If a situation is not covered here, send the exact clause or screen label through account help so we can respond to the issue rather than offer a general platform explanation. Any access decision depends on local law.

4dlover Legal covers account access, phone verification, data handling, cookies, policy changes, payment references and requests connected to your account. It does not replace local law. Read the applicable wording before opening an account, especially where eligibility or access depends on local law.

Access depends on local law and your own eligibility. Our Legal page cannot override a restriction that applies to your location or circumstances. If you are unsure, contact account help before opening an account and ask which access rule applies to your Indonesian location.

Phone verification links the account request to the registered contact number before access is provided. It also helps us handle correction and access requests against the right record. Keep one-time codes private, and contact us if your number is incorrect or no longer available.

DANA and QRIS references may be connected to an account record so we can check a payment status or respond to a policy request. Send only the reference and date requested through account help. Do not send your wallet password, full credentials or one-time code.

Where local law permits, you can ask us to explain the account data we hold or correct an inaccurate field. Use the account help path, identify the phone number on the account, and name the exact change. We may verify ownership before processing the request.

You can send a deletion request through account help, where local law permits. We assess each data type separately because some account, payment or policy records may need to remain for a stated reason. We will explain the outcome and any record that cannot be removed.

Note the policy title, displayed date and clause that concerns you, then send those details through the account contact route. We can clarify how the change affects account access, cookies, phone verification or wallet references. Until clarified, access remains subject to the applicable wording.

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